FAQ

You can use the specific links in the 'Women's' or 'Men's' categories to access the full selection of our products. Once you have found the item you wish to purchase, select the size and color and click the 'Add to Shopping Bag' button. You will be able to view the selected items by clicking on 'Shopping Bag' at the top right of the page and remove them in case you have changed your mind. To complete your order click on 'Proceed to Purchase' and follow all the guided steps.

You can place an order by logging in as a Guest: registering is not mandatory, but by doing so you can enjoy a variety of benefits.

If you encounter problems in placing your order, please contact our Customer Service Department via the "Write Us" link available below. We will be happy to help you!

According to our Terms and Conditions, once an order is confirmed, we cannot guarantee its cancellation.

It is not possible to change the order already paid for.

If your order has been cancelled try contacting your bank to verify that there are no security blocks on your credit card. Then place a new order making sure that the shipping address, name on the card, and other account details are correct. If the problem recurs, contact our Customer Service Department.

Your garment will arrive packaged in an Aspesi logo tissue, delivered inside a havana-colored box with Aspesi logo inside.

As soon as payment is made, you will receive an order confirmation email, and when the order is shipped, you will receive an email with shipment tracking.

Payment for your order can be made by the following payment methods: VISA - MASTERCARD - MAESTRO - AMERICAN EXPRESS - BACS -CARTE BANCAIRE - JCB-DISCOVER - PAYPAL - DINERS CLUB - KLARNA (payment methods may vary depending on the country from which you place your order).

It is not possible to pay by cash on delivery.

Use your welcome discount code by entering it at checkout in the "apply discount code" section and click "apply discount." The code will not be combinable with other active promotions.

The amount of the products will be charged only after we have verified your card details at the same time as sending the order confirmation email, according to the payment method you have chosen.

Online security of your personal information is important to us. We use an advanced encryption technology system (SSL) to securely transmit your personal information and credit card information.

The issuance of tax-free documents is not available for online purchases.

We do not issue corporate invoices. You will receive a tax receipt in the name of the person who placed the order.

The currency is preset according to the shipping country and cannot be changed. The order will be charged in the currency assigned to the shipping country.

If you are not satisfied with your purchase, you have up to 14 days from delivery to request a return. After this period, we will not be able to accept your request. Please follow the procedure outlined below.

Instructions for returning an item:

• Log into your account using the email address you used to place your order.
• Go to the “Orders” section, select your order, and click on “Request Return”.
• Provide the reason for the return and add any relevant notes.
• Once you have submitted your online request, you will receive an email with instructions to complete the return.

Items from the same order must be returned in a single shipment; split returns in multiple shipments will not be accepted.

Make sure the items are in their original condition, with all tags and seals intact, and follow the simple steps outlined in the email:

1. Use the prepaid shipping label included in the package to facilitate your return.
   • Attach the pre-printed adhesive label to the original box, covering the original shipping label.
   • If you do not have the return shipping label, please contact our Customer Service.
   • Returns with labels other than those provided by us may not be accepted.

   *If you reside outside the European Union, you will need to print, complete, and place three copies of the “return proforma invoice” in the transparent pouch attached to the outside of the box. This document will have been emailed to you at the time of purchase.

2. Contact DHL to schedule a pickup:
   • You can contact DHL by calling the DHL center in your country.
   • Alternatively, you can schedule a pickup through the website: DHL Express.
3. As soon as we receive your return, we will send you an automatic email notification and proceed with the refund.

If the returned products do not meet the above conditions, we will not be able to accept your return or issue a refund. In this case, you may request to have the returned product sent back to you at your expense and in the condition it was received by us, by contacting our Customer Service.

The RMA code uniquely identifies your return and allows us to track your package at every stage, from handing it over to the courier to its arrival in the warehouse. It helps us process the return promptly upon its arrival in the warehouse, allowing us to complete the refund procedures within normal handling times. If you mistakenly ship the return without opening the online RMA, there may be delays in accepting the return and consequently in processing the refund.

You will be refunded the cost of the order without any additional fees or charges, but excluding the original shipping costs and any customs duties incurred to receive the order. For convenience, shipping costs and customs duties, if applicable, will be deducted from the refund amount. Please note that if you choose to return the product without using the label provided by ASPESI, the return shipping costs will be your responsibility and will not be refunded. Any liability in case of loss or damage to the product during transportation will be solely your responsibility.

If you have lost the return label, please contact our Customer Service.

It is not possible to make the return in store, but you can conveniently book the return at the address of your choice.

It is not possible to change the size and/or color of the item you purchased. However, you can request a return of the purchased product in accordance with the instructions provided in this section and place a new order online.

The welcome code is not reusable as it is valid for a single purchase.

If the product has been returned in compliance with all the conditions outlined in the previous section "HOW TO MAKE A RETURN?", we will refund the price of the returned product (while retaining delivery charges, and any taxes and customs duties paid by you for receiving the returned product will not be refunded) within 14 days from the date you filled out the online return form, provided that the product has reached us within this timeframe. We will process the refund through the same payment method you selected during the product purchase process. The credit will be processed within the necessary technical timeframes, which depend on the payment method provider you chose. For further details, we recommend contacting the provider of the payment method you selected directly.

We're sorry for the inconvenience. In these cases, we invite you to contact our Customer Service directly, which will be happy to remedy the inconvenience that has occurred.

For more information regarding the right of withdrawal, returns, refunds, or the legal warranty of the product, we suggest reading articles 7 and 8 of the General Conditions. If you need assistance with returning a purchased product or returning a defective product, please contact our Customer Service, they will be at your disposal.

Shipping costs vary depending on the type of shipping and destination. Your shipping costs will be automatically calculated at checkout.

As soon as you make the payment, you will receive an order confirmation email. Once the order is shipped, you will receive the tracking information for the shipment directly from DHL via email and/or SMS.

In Italy, we always ship using express delivery, which takes 1-4 business days. In Europe, you can choose between standard shipping, which takes 4-5 business days, or express shipping, which takes 2-4 business days. For the rest of the world, shipping times vary from 4-7 business days.

You can check the countries we ship to by clicking on the globe icon in the top right corner.

If the tracking number is not working or is nonexistent, don't worry: the process of transferring information from the courier to our systems can take up to 24 hours to be completed. For this reason, we recommend checking again after 24 hours from the time you received the shipping confirmation email. The information will be updated directly by the courier.

All products are insured against theft and accidental damage while they are in transit from our warehouse to the shipping address.

Once the package is shipped, you will receive an SMS and/or email from DHL with the tracking information of the order, and you will have the following options for delivery: Schedule Delivery: Allows you to change the delivery date (maximum postponement of 5 working days from the scheduled date); Pickup at Service Point: Allows the customer to pick up the shipment at the DHL reception indicated by them within a radius of 50 km from the provided address; Alternative Address: Allows the recipient to change the delivery address of the shipment; Delivery to Neighbor: Authorizes the courier to leave the shipment with a neighbor indicated by the recipient; Signature Release: Authorizes the courier, in case of absence, to leave the shipment at the front door; Vacation Hold: If the recipient is absent for an extended period, they can suspend the delivery for a period of up to 30 calendar days.

To create an account, all you need to do is click here and follow the instructions. However, you can still place an order as a Guest.

Creating an account allows you to enjoy the following benefits: - Track the status of your order; - View the history of your orders and returns; - Open a return request directly from your account; - Create your Wish List; - Receive a notification when new products are available; - Receive special promotions; - Save your address for faster shopping; - Manage your account details and newsletter subscription.

To request the deletion or modification of your account data, please contact our Customer Service, providing them with your email address and the name used for the creation of your account.

If you have forgotten your password, you can go to the "Recover Password" section and click on "I FORGOT MY PASSWORD". You will receive an email with the necessary instructions for resetting it.

You can subscribe to our newsletter by entering your email address at the bottom of the website page, in the dedicated box on the right.

If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking "Unsubscribe" at the bottom of any of our newsletters you have previously received. If you encounter any issues unsubscribing from Aspesi newsletters, please contact our Customer Service. We'll be happy to assist you!

If you wish to delete your previously created account contact our Customer Service Department.

You can create a 'Wishlist' only if you are registered. You can add a product to your wishlist by clicking on the heart-shaped icon located at the top right of the product image or by clicking on "Add to Wishlist" on the product page. You can view your Wishlist at any time by clicking on the heart at the top right in the navigation bar. The heart will only appear if your Wishlist contains products.

For us, your privacy and the security of your personal data are very important. To learn more about how your data is processed, we invite you to read our Privacy Policy.

Please refer to the guide you will find within each product tab by clicking on "Size Guide." If you would like more information about garment sizes and fit, please contact our Customer Service Department directly.

To check in-store availability, please contact the store where you wish to purchase directly. You can find the Aspesi store closest to you at the Stores section.

If the product you wish to buy is no longer available, click on the envelope icon below the size and enter your e-mail address-you will be notified when it becomes available again.