Widerrufsrecht

If you are not satisfied with your purchase, you have up to 14 days from delivery to request a return. After this period, we will not be able to accept your request. Please follow the procedure outlined below.

Instructions for returning an item:

• Log into your account using the email address you used to place your order.
• Go to the “Orders” section, select your order, and click on “Request Return”.
• Provide the reason for the return and add any relevant notes.
• Once you have submitted your online request, you will receive an email with instructions to complete the return.

Items from the same order must be returned in a single shipment; split returns in multiple shipments will not be accepted.

Make sure the items are in their original condition, with all tags and seals intact, and follow the simple steps outlined in the email:

1. Use the prepaid shipping label included in the package to facilitate your return.
   • Attach the pre-printed adhesive label to the original box, covering the original shipping label.
   • If you do not have the return shipping label, please contact our Customer Service.
   • Returns with labels other than those provided by us may not be accepted.

   *If you reside outside the European Union, you will need to print, complete, and place three copies of the “return proforma invoice” in the transparent pouch attached to the outside of the box. This document will have been emailed to you at the time of purchase.

2. Contact DHL to schedule a pickup and ship your return:
   • You can contact DHL by calling the DHL center in your country.
   • Alternatively, you can schedule a pickup through the website: DHL Express.
3. As soon as we receive your return, we will send you an automatic email notification and proceed with the refund.

If the returned products do not meet the above conditions, we will not be able to accept your return or issue a refund. In this case, you may request to have the returned product sent back to you at your expense and in the condition it was received by us, by contacting our Customer Service.

The RMA code uniquely identifies your return and allows us to track your package at every stage, from handing it over to the courier to its arrival in the warehouse. It helps us process the return promptly upon its arrival in the warehouse, allowing us to complete the refund procedures within normal handling times. If you mistakenly ship the return without opening the online RMA, there may be delays in accepting the return and consequently in processing the refund.

You will be refunded the cost of the order without any additional fees or charges, but excluding the original shipping costs and any customs duties incurred to receive the order. For convenience, shipping costs and customs duties, if applicable, will be deducted from the refund amount. Please note that if you choose to return the product without using the label provided by ASPESI, the return shipping costs will be your responsibility and will not be refunded. Any liability in case of loss or damage to the product during transportation will be solely your responsibility.

If you have lost the return label, please contact our Customer Service.

It is not possible to make the return in store, but you can conveniently book the return at the address of your choice.

It is not possible to change the size and/or color of the item you purchased. However, you can request a return of the purchased product in accordance with the instructions provided in this section and place a new order online.

The welcome code is not reusable as it is valid for a single purchase.

If the product has been returned in compliance with all the conditions outlined in the previous section "HOW TO MAKE A RETURN?", we will refund the price of the returned product (while retaining delivery charges, and any taxes and customs duties paid by you for receiving the returned product will not be refunded) within 14 days from the date you filled out the online return form, provided that the product has reached us within this timeframe. We will process the refund through the same payment method you selected during the product purchase process. The credit will be processed within the necessary technical timeframes, which depend on the payment method provider you chose. For further details, we recommend contacting the provider of the payment method you selected directly.

We're sorry for the inconvenience. In these cases, we invite you to contact our Customer Service directly, which will be happy to remedy the inconvenience that has occurred.

For more information regarding the right of withdrawal, returns, refunds, or the legal warranty of the product, we suggest reading articles 7 and 8 of the General Conditions. If you need assistance with returning a purchased product or returning a defective product, please contact our Customer Service, they will be at your disposal.